Leadership Team
Margaret Riordan is a versatile business and human resources leader with extensive experience in operational management, HR administration, marketing strategy, and organizational development. She has overseen large‑scale operations, directed HR compliance programs, developed workforce strategies, and implemented systems to improve employee engagement, retention, and organizational performance.
Margaret once managed HR and operations for more than 500 employees at once—all while leading marketing strategy, contract negotiations, and corporate expansion efforts.
Fun Fact:
Margaret Riordan
HR Manager
Tan Carter, MA, Certified Life Coach is a dedicated Counselor and Certified Life Coach at Beyond Expectation Psychological Services, offering a unique blend of clinical expertise, leadership experience, and a deep passion for empowering individuals. She holds a Master’s Degree in Counseling from Wayne State University and has completed Executive Education in Human Resources Management through the University of Michigan Ross Business School. Her multifaceted background, spanning both clinical care and corporate leadership, positions her to support clients and teams with authenticity, clarity, and purpose.
Tan holds Executive Education credentials from the University of Michigan's Ross Business School and uses her corporate HR expertise to empower clients through life and career coaching.
Fun Fact:
T. Carter
Director of Behavioral Health Services
Janie Rusich-Saks is a highly accomplished social work professional with more than 30 years of experience serving veterans, individuals with complex medical needs, and their families. Her career has spanned direct clinical care, program development, and administrative leadership within the Veterans Health Administration, where she became known for her deep clinical knowledge, exceptional organizational skills, and compassionate approach to patient advocacy.
Janie helped establish some of the VA’s earliest rehabilitation programs for spinal cord and traumatic brain injuries, shaping national policy guidelines that continue to impact veteran care today.
Fun Fact:
Janie Rusich-Saks
Executive Office Administrator
Aimee Morrill is an accomplished human resources leader with more than 20 years of experience in employee relations, labor negotiations, talent management, and organizational development. She has successfully led HR operations in both union and non‑union environments, negotiated complex labor agreements, and developed innovative programs to improve employee engagement, retention, and organizational efficiency.
Aimee was honored as an MGM Mirage Diversity Champion, recognizing her leadership in creating inclusive workplace cultures and promoting diversity initiatives across large organizations.
Fun Fact:
Aimee Morrill
HR Consultant
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
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She has probably watched The Office more times than she’d admit.
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Kendal MacKenzie
Payroll Manager
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
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Chris Liu
CPA
Office Support Team
Cynthia Garcia is an experienced healthcare administrator and patient services coordinator with a strong background in medical billing and coding, insurance authorizations, credentialing, and front‑office operations. She has worked extensively with medical providers, insurance carriers, and patients to streamline administrative processes, improve operational efficiency, and ensure exceptional service delivery.
Cynthia has mastered both patient care and medical billing, making her a true bridge between the front desk and the exam room.
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Cynthia Garcia
Billing/Accounts Receivable
Richard Martinez is a bilingual administrative and healthcare professional with experience in Medicare enrollment, benefits coordination, and claims processing. He has assisted individuals in navigating insurance processes, verifying medical histories, coordinating benefits, and ensuring accurate and timely documentation. His work requires exceptional attention to detail, strong organizational abilities, and a thorough understanding of insurance regulations.
Richard is not only skilled in Medicare enrollment but is also on track to be CPA‑eligible—combining healthcare expertise with accounting know‑how.
Fun Fact:
Richard Martinez
Testing Biller
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
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Mr. Burchead is an avid pilot who has flown to nearly every corner of the world!
Fun Fact:
Roger Burchaed
Facilities
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
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Fun fact coming soon!
Fun Fact:
Martha Zavala
Facilities
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
Fun Fact:
Nicolle Aguirre
Neurofeedback Technician
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
Fun Fact:
Nicole Gonzalez-Storto
Clinical Administrative Assistant
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
KeYunna has led national DEIB initiatives, combining her credentialing expertise with her passion for equity and inclusion in healthcar
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KeYunna Taylor
Credentialing Specialist
Emily Celis is a dedicated and detail‑oriented administrative professional with experience providing high‑level office and client support in fast‑paced environments. She is skilled in scheduling, recordkeeping, secure file management, and database organization, with a strong commitment to maintaining confidentiality and accuracy.
Emily is bilingual in English and Spanish!
Fun Fact:
Emily Celis
Office Specialist
Lorena Diaz Cortez is a skilled administrative and client services professional with extensive experience supporting healthcare, dental, and business operations. She is recognized for her organizational abilities, excellent communication skills, and commitment to providing exceptional service to clients, patients, and colleagues.
Lorena is also a certified Notary Public, adding an extra layer of versatility to her administrative skills.
Fun Fact:
Lorena Diaz Cortez
Office Specialist
Kensy Herrera is an experienced medical assistant and administrative professional with a strong background in both front‑ and back‑office healthcare operations. She is recognized for her excellent patient relations skills, deep understanding of clinical procedures, and commitment to maintaining the highest standards of care and confidentiality.
Kensy is certified in CPR and BLS and has hands‑on experience assisting with specialized diagnostic procedures
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Kensy Herrera
Office Specialist
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
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Kenneth Bryant
Information Technologist
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
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Valeria Madrigal
Office Specialist
This team member is an important part of the Beyond Expectation Psychological Services family. Their professional bio will be available soon to share more about their background, expertise, and contributions to our team
Fun Fact:
Jessica Spaulding
Office Specialist