Privacy Policy

At Beyond Expectation LLC, your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal and health information when you engage with us online or offline.

Information We Collect

We collect information when you:

Submit a form, intake packet, or request an appointment
Call, text, or email our office
Use our website or engage with online resources

Types of information we collect may include:

Personal Information: Name, phone number, email, mailing address, emergency contact, insurance details
Protected Health Information (PHI): Diagnosis, treatment records, psychological assessments, and clinical notes
Website and Technical Data: IP address, browser type, pages visited, and form usage (via cookies or analytics)

How We Use Your Information

We use your information to:

Deliver safe, effective mental health services
Communicate about appointments, treatment, and support
Process insurance claims and billing
Respond to inquiries and service requests
Improve our website and clinical operations
Share educational resources and updates when requested

We do not use or disclose your data for purposes unrelated to your care without consent.

Website Analytics & Cookies

We may use cookies and third-party analytics tools to:

Monitor website usage and performance
Improve site functionality and accessibility
Understand user preferences in aggregate

These tools do not collect identifiable health information. You may disable cookies in your browser settings.

How We Protect Your Information

We implement the following safeguards:

HIPAA-compliant systems for data handling and communication
SSL-secured website and encrypted transmissions
Access controls and employee privacy training
Routine system reviews to ensure compliance

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information:

With trusted vendors or platforms assisting in operations (under confidentiality agreements)
With your providers or care team, as clinically appropriate and with authorization
With insurance companies for claims and billing
To comply with legal obligations or enforce policies
In de-identified form for research, quality improvement, or analytics

Your Privacy Rights

You have the right to:

Access your medical and mental health records
Request corrections to your information
Request restrictions on certain uses or disclosures
Receive a record of certain disclosures
File a complaint if you believe your rights were violated

To exercise these rights, please contact us at (702) 779-3956 or email contact@BExpectation.org.

Online Privacy Policy Only

This policy applies to information collected through our website. Offline data handling follows HIPAA and our internal confidentiality protocols.

Changes to This Policy

We may update this policy as needed. Changes will be posted here, and we encourage you to review this page periodically.

If you have questions or concerns about your privacy or this policy, please contact:

Beyond Expectation LLC
Phone: (702) 779-3956
Fax: (702) 779-3957
Email: contact@BExpectation.org