Specialties: Administrative Support, Client Relations, Insurance Verification, Dental & Medical Office Coordination, Bilingual – English/Spanish

Lorena Diaz Cortez is a skilled administrative and client services professional with extensive experience supporting healthcare, dental, and business operations. She is recognized for her organizational abilities, excellent communication skills, and commitment to providing exceptional service to clients, patients, and colleagues.

Her background includes supporting business development teams, managing client relations, and coordinating high‑volume office operations. She has worked in both medical and dental settings, verifying insurance coverage, preparing patient records, coordinating treatment plans, and ensuring smooth day‑to‑day workflow. In administrative and reception roles, she has handled scheduling, document management, and customer communications with professionalism and attention to detail.

Lorena’s professional experience also includes managing client interactions in real estate and title services, where she assisted with transaction coordination, marketing support, and maintaining strong business relationships. Across industries, she has excelled at balancing multiple priorities, streamlining processes, and ensuring operational efficiency.

Bilingual in English and Spanish and holding certifications in CPR, CMT, and Notary Public services, Lorena brings a versatile skill set to Beyond Expectation Psychological Services. Her dedication to accuracy, client care, and operational excellence makes her a valuable member of the team.